20% OFF Makeup for Curtains and Roman Blinds  –  Free Mainland UK delivery on orders over £150

Delivery & Returns

January 2024

We will do our best with any made to measure orders placed for pre-Chrstimas delivery (subject to stock) however please note delivery may be January 2024. Please contact our sales team for more information.

All fabric and wallpaper orders are subject to stock and delivery with the manufacturers. Please feel free to contact to check stock before an order is placed. Some manufacturers do offer express delivery services.

DELIVERY CHARGES

The majority of our orders fall into one of the categories below:

Large Items

Wallpapers, Roman Blind Tracks, Fabrics, Wallpaper Paste, Curtains etc £12.49

Rugs

Rug delivery is based on the size chosen. The delivery charge will be available once added to the basket.

Northern Ireland/Scottish Highlands

Delivery for all items is charged at £17.95 and we ask you please allow 7 working days for delivery. Please call for more information.

Republic of Ireland and other EU countries

I’m afraid we do not offer delivery to Republic of Ireland or other EU countries. Given the uncertainties with Brexit this is not a service we can offer.

All our Prices incl Vat at the current rate of 20% An estimated delivery cost is provided within the basket however will be confirmed whilst placing the order. Only delivery address details needs to be entered for this.

Delivery Times

For standard deliveries please allow 3-5 working days. For deliveries to Northern Ireland and Scottish Highlands please allow approx 7-10 working days.

Please Note: that at busy times such as around Christmas and New Year our delivery times may be longer due to both the Manufacturers and Couriers dealing with a backlog of orders.

Our delivery times are given as a guide only, and we cannot accept any liability for any delay caused by the delivery agent used or for any other unexpected delays. If you require goods to arrive within a specific timescale please contact us either through our contact details at the bottom of the website and we will able to advise you further. Any express delivery options available are approx 1-2 working days from the order being confirmed. We recommend that you do not book a decorator or curtain-maker before you have received your order.

Please be aware that if your order is made up of items that are to be dispatched from multiple locations you may receive it in several separate deliveries, and these could be on different days. No further carriage charges will be incurred.

Delays

If an item is out of stock we will inform you as soon as possible and you will be given the option to cancel your order for a full refund, select an alternative, or wait for the item to come back into stock.

If we are advised by the Manufacturer that there will be a delay in dispatching your order, we will notify you as soon as possible, and you will have the opportunity to cancel your order for a full refund, select an alternative or wait for the item to come back into stock.

Delivery Addresses

We are happy to deliver to an address other than your billing address, and we would recommend that you choose a delivery address where it is likely that there will be someone present to accept deliveries on working days, eg. a place of work.

We can also deliver directly to your curtain maker or upholsterer if this is more convenient for you, however, in this case we would strongly recommend that you either send them a sample of the fabric to compare your order to, or that you check the fabric yourself before it is cut by them. Although it is extremely rare, there are very occasional incidences of fabric rolls being labeled incorrectly at the Manufacturer’s Warehouse and being dispatched mistakenly. No responsibility or liability can be accepted if an incorrect items has been cut / used/ tested in any way. See ‘Our Rights & Liability’ for more information.

Cancellation

Should you realise you have ordered incorrectly, please contact us immediately. 

Cancellation of any order MUST be made in writing either by Email or Post within 24 hours of the order confirmation. It is your responsibility to ensure the cancellation notice is received so we recommend you receive a read receipt, proof of posting or call to confirm receipt of email. 

If you have received the goods please see our Returns information below.

Delivery Procedure

All goods received must be fully inspected and any discrepancies, damages, shortages or defects must be notified to us within 7 days of delivery. Please check all packaging for damage upon delivery. Damaged Parcels MUST be signed for as damaged.

If you are not in when the Courier attempts delivery they should leave a calling card with your consignment number on and a contact number. The Courier will wait for your contact before querying the delivery address with us/returning the parcel. At this point we will try to contact you, but if we cannot contact you and the parcel is returned to us we may need to pass on any additional charge for redelivery to you/your delivery address.

Returns Policy

Please contact us ASAP if you have any queries with the goods you’ve received. No returns can be accepted without prior arrangement with our sales team. Any goods returned without prior agreement are not subject to a refund or replacement.

Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt. In the unlikely event that you receive goods which are faulty, please contact us with a description and photo/s of the faults and we will investigate further for you.

If you are arranging for a fabric to be made up into curtains or blinds or arranging for the fabric to be FR Treated / Backcoated / Scotchguarded in any way (by a third party and not by us) you must ensure it is thoroughly checked prior to use and/or treatment. We cannot accept liability for faults found after the fabric has been used or treated.

For the return of non-faulty goods you must contact us within 10 working days of receipt. We accept return of complete orders that have not been used/cut/treated in any way. We are unable to accept return of non-faulty partial orders (fabrics, wallpapers, etc) or bespoke orders (paint, wallpanels, Made to Measure products, etc).  If the order can be returned all goods must be well packaged and returned in perfect condition. The cost of returning the goods is payable by the customer.  Please note a handling charge may be applicable and will be calculated on an individual order basis.

If the order arrived damaged, faulty or incorrect according to your order details we can arrange a replacement, offer to rectify (if possible) or collect the goods for a full refund. The refund would be processed upon return of the goods back into your original payment method. While the refund is processed immediately, we do ask that you please allow a couple of working days for the funds to become available in your account.

Made to Measure Orders

Made to Measure products are exempt from the standard Consumer Contracts Regulations and cannot be cancelled once you have received confirmation of your order.

All Paints are mixed-to-order therefore would class as a bespoke/made to measure product. Some fabrics and wallpapers are printed to order therefore would class as a bespoke/made to measure product. Please check with our Sales Team if you have any queries before placing an order.

All Curtains and Roman Blinds are made to order so can only be returned if faulty, or not made to the specification given. In the event that a Made to Measure product is faulty, we will either remedy the error or if a remedy is not possible, will remake the item completely.

Back to top
House Decor Interiors Limited is registered in England & Wales. Company Reg No: 12376493. VAT: 428312118
Registered Office: Russell Chambers, 61a North Street, Keighley, West Yorkshire, England, BD21 3DS.

Copyright 2024. All Rights Reserved

0
    0
    Your Cart
    Your cart is emptyReturn to Shop
      Calculate Shipping
      Apply Coupon